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At AutoControl Global, we are committed to ensuring your satisfaction with every purchase. Our return and refund policy is designed to be fair and transparent. Please read the following guidelines carefully to understand how returns and refunds are processed:
1. Return Eligibility
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In-Stock Items: Products eligible for return must be in-stock items.
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Condition: To qualify for a refund, the product must be returned in its original factory packaging, unused, unopened, and include all paperwork and accessories originally included with the product.
2. Initiation of Return
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Timeframe: Customers may initiate a return for a refund within 30 days from the date of the order.
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Contact: To initiate a return, please contact our customer service team at cindy@cambia.cn or call +8618030273592. Please provide your order number and reason for return.
3. Refund Process
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Processing Time: Refunds are typically processed within 5-7 business days after we receive the returned item.
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Exclusions: Shipping, handling, and related charges are non-refundable and will be excluded from the refund amount.
4. Return Shipping
- Responsibility: Customers are responsible for both outbound and return shipping fees. Additionally, customers are responsible for any handling charges associated with the return of products to AutoControl Global.
5. Damaged or Incorrect Items
- Resolution: If you receive a damaged or incorrect item, please contact us immediately for assistance. We will arrange for a replacement or refund based on the circumstances of the issue.
6. Exceptions
- Policy Variation: Exceptions to this policy may apply in certain circumstances. For detailed information, please refer to our full refund policy on our website or contact our customer service team for assistance.
7. Contact Us
For further inquiries regarding our return and refund policy, please visit our website or contact our customer service team at cindy@cambia.cn or call +8618030273592.